Difference between revisions of "Machine Translation connection failed"
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If you are using DeepL, make sure that: | If you are using DeepL, make sure that: | ||
| − | # You have entered the correct authentication (API) key. | + | # You have entered the correct authentication (API) key. You can test your authentication key on the DeepL simulator: https://www.deepl.com/docs-api/simulator/ |
# The subscription plan you have purchased is "DeepL Pro Advanced" or "DeepL Pro Ultimate" as only these plans allow usage in CAT tools. | # The subscription plan you have purchased is "DeepL Pro Advanced" or "DeepL Pro Ultimate" as only these plans allow usage in CAT tools. | ||
# You have selected "Default" for "Formality" if your target language does not support the "Formality" setting. You can check this here: https://support.deepl.com/hc/en-us/articles/4406432463762-About-the-formal-informal-feature | # You have selected "Default" for "Formality" if your target language does not support the "Formality" setting. You can check this here: https://support.deepl.com/hc/en-us/articles/4406432463762-About-the-formal-informal-feature | ||
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| + | '''Microsoft Translator''' | ||
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| + | # If you have selected the correct region. | ||
Revision as of 16:56, 23 December 2023
If you see the "Machine Translation connection failed" or a similar error message, perform the following checks before contacting the hotline:
DeepL
If you are using DeepL, make sure that:
- You have entered the correct authentication (API) key. You can test your authentication key on the DeepL simulator: https://www.deepl.com/docs-api/simulator/
- The subscription plan you have purchased is "DeepL Pro Advanced" or "DeepL Pro Ultimate" as only these plans allow usage in CAT tools.
- You have selected "Default" for "Formality" if your target language does not support the "Formality" setting. You can check this here: https://support.deepl.com/hc/en-us/articles/4406432463762-About-the-formal-informal-feature
Microsoft Translator
- If you have selected the correct region.
