Frequently Asked Questions on Buying a Wordfast License

Can I install Wordfast on more than one computer ?
Where do I get the full version of Wordfast, after I pay?
Do you have a representative or dealer in my country?
Is there any other payment method than what is listed in the website?
If I buy, how long will I be able to use Wordfast?
What about upgrades to newer versions?
Any exceptions to the Gratuity clause? Like, for students, unemployed etc?
Do you provide a hotline?
Installation fails. What can be wrong?
Is Wordfast compatible with other tools?
More info on install, license numbers and the licensing system?
If I buy only Classic or Pro now, will I be able to purchase the other one easily when I need it?

Can I install Wordfast on more than one computer?

The short answer to free-lance translators or individual buyers is yes, and to commercial companies, translation agencies, no. (Of course, if you change computers, hard disk etc, all will be able to re-install Wordfast for free, subject to some conditions - but this is another point). See the Wordfast User License Agreement, which gives more detail, with many examples. back to top

Where do I get the "full version" of Wordfast after I pay?

Wordfast is a try-before-you-buy program: you already have it installed and running on your computer before you decide to buy. (If this is not so, download and install Wordfast from www.wordfast.net and try it). The version you have has all features activated - but it is limited to a translation memory size of 500 units until you buy a license. Concerning Wordfast Classic, you will need to redownload and reinstall Wordfast after purchase - but it's a small download, and installation takes seconds. back to top

Do you have a representative or dealer in my country?

No. Wordfast is only sold direct and on-line from www.wordfast.net, to keep prices low. Note that there may be colleagues (translators) in your region that can provide basic training for starting with Wordfast (see Community/Training), but distribution and sales are only through www.wordfast.net. back to top

Do you provide a hotline?

When buying a license, at whatever price, you are entitled to our email-based hotline. The hotline is available as long as you own a valid license. To access the hotline, log in at www.wordfast.net with the credentials you receive after buying. back to top

Is there any other payment method than what is listed in the website?

Sorry, no. The Buy form at www.wordfast.net, after being filled up, links to a secure payment page from our financial partner ShareIt!, a division of the reputable Digital River. ShareIt! accepts credit cards, direct bank transfers, cheques, Paypal, as well as Postal Money Orders (cash). To satisfy the most bureaucratic processes, ShareIt! can take corporate or public orders, send a proforma invoice, etc. In case of real difficulty, contact use contact form and let us know. The invoice is delivered by ShareIt!.
back to top

If I buy, how long will I be able to use Wordfast?

Wordfast licenses last three years. After that period, the license must be renewed.
The renewal costs half the list price of your product at the time of renewal.
See the Wordfast User License Agreement for more information.
back to top

What about upgrades to newer versions?

You can upgrade to any newer version of Wordfast for free during the validity period of your license. As a reminder, Wordfast licenses are bought for three years, and renewed every three years at half the list price at the time of renewal. back to top

Any exceptions to the Gratuity clause? I`m a student, can I have Wordfast for free?

Sorry, no exceptions to the gratuity clause. This is to ensure a fair treatment to all, and keep Wordfast`s price low.
If you are a student, your Professor can apply for gratuity for you, and for other students in your class. back to top

Installation fails. What can be wrong?

Make sure you read and applied the advice in the manual - better try the English manual, which is more regularly updated (download here). See the sections on "Installation" and "Troubleshooting".
If the above fails: In Ms-Word, type Alt+F11 (or use the Tools/Macros/Visual Basic Editor menu) to open the Visual Basic window. Use the Tools/Options dialog box, go to the "General" tab. Tick the lower of the three options in "Error recuperation" group (this options says "Stop on unknown errors only". Check both checkboxes in the "Compilation" group. Close the Visual Basic window. In Ms-Word, make sure one more time that the Tools/Macros/Security setting (if there is such a menu) is set to "Low". Close Ms-Word, open it again and try installation again.
If all this fails, and your version of Ms-Word is 97 or above, try installing Wordfast on another computer, as a test routine. Then consider de-installing/Re-installing Ms-Word or Office on your own computer. back to top

Is Wordfast compatible with other tools?

The short answer is yes, and this is one of Wordfast`s strengths.
This is a vast question (compatibility includes TMs, glossaries, documents etc). For a full article on the question, click "knowledge" in www.wordfast.net to access the Wordfast Knowledge Base. Enter "Wordfast compatibility" in the Search box and read more on this precise topic (click here for faster access). You can also read the "Integrating Wordfast in existing Workflows" page in www.wordfast.net`s "product" page. back to top

If I buy only Classic or Pro now, will I be able to purchase the other one easily when I need it?

Yes, there is an upgrade path, at a very favourable price. After buying, log in as a registered user, then follow the 'Upgrade' instructions. back to top